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Head Office, 23A Queens Road, Skewen,
Neath
West Glamorgan
SA10 6UH
01792813510
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Cath Jones (2029433)
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COVID-19

Changes to our operations and service

Please bear with us and be kind to our staff. We are exceptionally busy. 

Notice for Dyfed Road Surgery Patients
Please be aware that the restrictions have now been lifted at Dyfed Road Surgery as to which pharmacy you can use to get your prescriptions dispensed.

You are now welcome to come back to Dyfed Road Pharmacy and we look forward to seeing you.  We also have a dedicated phone line available for ordering prescriptions only: 07904694443. This line is available Monday to Friday between 9am and 1pm.

If you get your prescriptions from our Parkgate (Pontypridd) and Dyfed Road (Neath) branches, the best way to order them is by email if you are able to. Prescription ordering via the website for these two branches has been temporarily disabled. 

For Parkgate, email  parkgate@aah-n3.co.uk
For Dyfed Road, email dyfedroadpharmacy@aah-n3.co.uk

If you get your prescriptions from our Castle branch in Neath or our Queen's Road branch in Skewen, please continue to order them via the website as normal. Queen's Road Customers can now use a dedicated repeat prescription order line open Monday - Friday between 9am and 1pm. The number to call is 01792 324 594. 

Our current opening hours are:

Castle pharmacy, Neath 10am-1pm and 2pm-5.30pm
Dyfed Road Pharmacy, Neath 8.30am-12pm and 1pm-6pm
Queen’s Road pharmacy, Skewen 9am-1pm and 2pm-6pm
Parkgate pharmacy, Pontypridd 9am-1pm and 2pm-6pm

  • Except for Castle Pharmacy, all pharmacies are now open to the public but we are operating a one in and one out system or maximum capacity two.
  • Due to the fact that Castle Surgery is closed the only way you can collect your prescription from Castle Pharmacy is to go to the back door and call the mobile number displayed on the notice.
    A member of the pharmacy team will then bring your prescription to the back door.

    Please note, there are two queues at the back door, one for the pharmacy and one for the surgery.
  • Repeat prescriptions for collection take between 3-5 days but if you are housebound and you don’t have any friends or family that you can rely on to collect your prescription and you need a delivery, this takes a week. In an emergency we should be able to do something quicker.

We are doing our best to answer the phone but we are inundated I'm afraid.
Please be kind to the staff as they are working under incredibly stressful circumstances.

Cathy Jones,

Jones Pharmacy Group

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