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CONTACT
Head Office, 23A Queens Road, Skewen,
Neath
West Glamorgan
SA10 6UH
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INFORMATION
Premises GPhC Number
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Superintendent:
Cath Jones (2029433)
BRANCHES
Queens Road Pharmacy
Dyfed Road Pharmacy
Castle Pharmacy
Parkgate Pharmacy
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Copyright 2019

COVID-19

Changes to our operations and service

Please bear with us and be kind to our staff. We are exceptionally busy. 

**New**

Hatch window at CASTLE PHARMACY.
This is located at the front of the surgery and it means that patients no longer need to queue at the back door of the surgery and call the pharmacy.
You can simply access the pharmacy directly through the window to hand in or collect your prescription.
Our repeat prescription collection and delivery service remains unchanged.

All pharmacies now offer a new TEXT SERVICE.
This new service informs you when your prescription is ready for collection.
You simply need to contact each pharmacy to request the new service and to supply your mobile phone number.
The contact details are:
Castle Pharmacy 01639 635654
Dyfed Road Pharmacy 07904694443 (between 9am and 1pm)
Parkgate Pharmacy 01443 402887
Queen’s Road Pharmacy 01792 324594 (between 9am and 1pm)

If you get your prescriptions from our Parkgate (Pontypridd) and Dyfed Road (Neath) branches, the best way to order them is by email if you are able to. Prescription ordering via the website for these two branches has been temporarily disabled. 

For Parkgate, email  parkgate@aah-n3.co.uk
For Dyfed Road, email dyfedroadpharmacy@aah-n3.co.uk

We also have a dedicated phone line available for ordering prescriptions only: 07904694443. This line is available Monday to Friday between 9am and 1pm.

If you get your prescriptions from our Castle branch in Neath or our Queen's Road branch in Skewen, please continue to order them via the website as normal. Queen's Road Customers can now use a dedicated repeat prescription order line open Monday - Friday between 9am and 1pm. The number to call is 01792 324 594. 

Our current opening hours are:

Castle pharmacy, Neath 9am-1pm and 1.30pm-5.30pm
Dyfed Road Pharmacy, Neath 8.30am-12pm and 1pm-6pm
Queen’s Road pharmacy, Skewen 9am-1pm and 2pm-6pm
Parkgate pharmacy, Pontypridd 9am-1pm and 2pm-6pm

  • All pharmacies are now open to the public but we are operating a one in and one out system or maximum capacity two except for Castle pharmacy where we have installed a hatch window at the front of the building allowing customers direct contact with the pharmacy to hand in and collect prescriptions or to make any purchases.
  • Repeat prescriptions for collection take between 3-5 days but if you are housebound and you don’t have any friends or family that you can rely on to collect your prescription and you need a delivery, this takes a week. In an emergency we should be able to do something quicker.

We are doing our best to answer the phone but we are inundated I'm afraid.
Please be kind to the staff as they are working under incredibly stressful circumstances.

Cathy Jones,

Jones Pharmacy Group

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