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CORONAVIRUS
Latest Advice
Symptoms
The most common symptoms of coronavirus (COVID-19) are recent onset of:
  • New continuous cough and/or
  • High temperature
  • loss or change to your sense of smell or taste  

For most people, coronavirus (COVID-19) will be a mild illness If you have coronavirus symptoms:
  • Do not go to a GP surgery, pharmacy or hospital
  • You do not need to contact 111 to tell them you're staying at home
  • Testing for coronavirus is not needed if you're staying at home
  • Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999
  • Visit NHS 111 Online for more information

Stay at Home
  • If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
  • If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • If you cannot move vulnerable people out of your home, stay away from them as much as possible
Find out more about UK Gov Coronavirus Response
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COVID-19

Changes to our operations and service

Please bear with us and be kind to our staff. We are exceptionally busy. 

Notice for Dyfed Road Surgery Patients
Please be aware that the restrictions have now been lifted at Dyfed Road Surgery as to which pharmacy you can use to get your prescriptions dispensed.

You are now welcome to come back to Dyfed Road Pharmacy and we look forward to seeing you.

If you get your prescriptions from our Parkgate (Pontypridd) and Dyfed Road (Neath) branches, the best way to order them is by email if you are able to. Prescription ordering via the website for these two branches has been temporarily disabled. 

For Parkgate, email  parkgate@aah-n3.co.uk
For Dyfed Road, email dyfedroadpharmacy@aah-n3.co.uk

If you get your prescriptions from our Castle branch in Neath or our Queen's Road branch in Skewen, please continue to order them via the website as normal. Queen's Road Customers can now use a dedicated repeat prescription order line open Monday - Friday between 9am and 1pm. The number to call is 01792324584.

Our current opening hours are:

Castle pharmacy, Neath 10am-1pm and 2pm-5.30pm
Dyfed Road Pharmacy, Neath 9.30am-12pm and 1pm-6pm
Queen’s Road pharmacy, Skewen 10am-1pm and 2pm-6pm
Parkgate pharmacy, Pontypridd 10am-1pm and 2pm-6pm

  • We are not able to allow customers into the pharmacies at the moment unfortunately but we do have Perspex screens with a hatch so that prescriptions can be handed in and out.
  • Due to the fact that Castle Surgery is closed the only way you can collect your prescription from Castle Pharmacy is to go to the back door and call the mobile number displayed on the notice.
    A member of the pharmacy team will then bring your prescription to the back door.

    Please note, there are two queues at the back door, one for the pharmacy and one for the surgery.
  • We try to dispense urgent prescriptions, such as antibiotics and inhalers on the same day.
  • Repeat prescriptions for collection take at least 7 days and if you require a delivery it can take up to 10 days but in an emergency we should be able to do something quicker.
  • When you drop off your prescription in the morning, you will usually be asked to collect it later that day.
  • We are still offering the sale of over the counter medicines, paracetamol tablets are available and we are hoping that the suspension will also be available soon.


We are doing our best to answer the phone but we are inundated I'm afraid.
Please be kind to the staff as they are working under incredibly stressful circumstances.

Cathy Jones,

Jones Pharmacy Group

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DELIVERY
Read about our delivery service

Web Orders

The web team will endeavour to ship your orders in a timely manner. The opening hours for shipping are:

Day From To
Monday 09.00 16.30
Tuesday 09.00 16.30
Wednesday 09.00 16.30
Thursday 09.00 16.30
Friday 09.00 16.30
Saturday 09.00 11.30
Sunday NA NA

NB: Orders placed on Saturday after 11.30 will be processed on a Monday (except Bank Holidays) and sent out as soon as possible.

All products are packed securely and discreetly.

Delivery within the UK

Store items and Over The Counter products

All delivery dates are estimates and NOT guaranteed unless the Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the customer care colleagues will contact you if this option is selected but cannot be fulfilled. This could occur where additional information is required to authorise the sale of medicines.

 


 

Royal Mail

Standard Delivery (48-hour service)

Fully tracked 3-5 working days from the date of dispatch - not guaranteed

98% of orders are dispatched within 3 working days and normally delivered to your chosen address within 5 working days.

FREE for orders over £35 (£3.19 if under £35).

 

Tracked and Signed (48-hour service)

Cannot be used for orders containing more than 2 aerosols.

2-3 working days from dispatch - not guaranteed. Signature required on delivery

Please note dispatch is usually within 1-3 working days from ordering. The 2-3 working days for tracked and signed delivery is on top of the dispatch timescales.

From £3.49*

Tracked (24-hour service)

Orders containing more than 2 aerosols will be dispatched using DPD.

Fully tracked 1-3 working days from the date of dispatch - not guaranteed

98% of orders are dispatched within 1-3 working days and aims to deliver the next working day - not guaranteed

These orders are not expedited dispatch. Please see our special next day service for expedited delivery.

From £3.89*

 

Tracked and Signed (24-hour service)

Orders containing more than 2 aerosols will be dispatched using DPD.

98% of orders are dispatched within 1-3 working days and aims to deliver the next working day - not guaranteed. Signature required on delivery

Please note dispatch is usually within 1-3 working days from ordering. The 24-hour delivery service is for tracked and signed delivery is on top of the dispatch timescales.

These orders are not expedited dispatch. Please see our special next day service for expedited delivery.

From £4.09*

Special Next Day Delivery 1pm Guaranteed.

Not available on orders containing more than 2 aerosols to Ireland and the offshore islands of England and Scotland.

Packages containing more than 2 aerosols, to mainland UK, will be sent via DPD next day service, not guaranteed before 1 pm.

Guaranteed next day delivery before 1 pm on orders placed before 3.30pm Monday - Thursday.

Orders placed on a Friday will require special delivery next day Saturday service.

Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays)

From £5.48*

 


 

All orders are dispatched using Royal Mail or DPD, dependant on the choices made at checkout, with the exception of those orders containing more than 2 aerosols and heavy/bulky packages and for these our alternative delivery partner, DPD is used.

Customers will receive an email on dispatch with their DPD tracking number and contact details.

Deliveries of 2 or more aerosols to Northern Ireland and the offshore islands of England and Scotland (including Highlands) will incur an additional charge of £6. Delivery will be via DPD on a 48-hour service. We may need to split orders to ensure delivery.

For full details of Royal Mail service timescales please CLICK HERE

 

Click and Collect

Click here for full details on Click and Collect delivery.

Collection at the Pharmacy

You will receive an email when your order is ready to collect. Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point. Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you. Please note we will be unable to dispatch orders to branches Saturday, Sunday and Bank Holidays.

Prescriptions

FREE for all NHS Prescriptions

Private Prescriptions follow the same charges as normal transactions.

Next Day Delivery (Before 1 pm)

Weight (kg) Charge (£)
0 - 0.5kg 5.48
0.5 - 10kg 5.95
10kg+ Order too heavy for Special Delivery

Special Saturday Delivery

Weight (kg) Charge (£)
0 - 10kg 5.95
10kg + Order too heavy for Special Delivery

Compensation for loss and damage up to £750. For higher compensation value contact customer services.

Heavy items

Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. Customer Services will contact customers if this is the case.

Liquids and Aerosols

Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using DPD – additional charges will apply. Customer Services will contact customers with further information once an order is received.

Unfortunately, we cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our customer services team for more information on 0808 164 3211.

 

Delivery outside of the UK

We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country. 

We do not offer delivery to non-UK countries.

Postage Insurance

Unfortunately, your order is only covered for contents up to £100, Special Next day Guaranteed service orders are covered for up to £750. If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.

Deliveries to Northern Ireland and the offshore islands of England and Scotland will incur additional postage charges. Customer Services will contact you with further information once your order is received.

 
CONTACT
Head Office, 23A Queens Road, Skewen,
Neath
West Glamorgan
SA10 6UH
01792813510
Contact Head Office
INFORMATION
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Superintendant
Cath Jones (2029433)
BRANCHES
Queens Road Pharmacy
Dyfed Road Pharmacy
Castle Pharmacy
Parkgate Pharmacy
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